Parro
Support
Need help with listening, subtitles, the dictionary, vocabulary, or a purchase? We are here to help.
Contact us
Email support@audioline.cn. Please include your app version, device model, and a short description of what happened.
Email Parro SupportQuick help
- Audio or subtitles will not load: Check your connection, reopen the episode, and make sure Parro is up to date.
- A subtitle or translation looks wrong: Automated subtitles can contain errors. Send us the show name, episode title, and the affected sentence.
- The offline dictionary will not download: Try again on a stable Wi-Fi connection and keep Parro open until the download finishes.
- Subscription or billing questions: Apple handles App Store payments, subscription management, and refunds.
Parro
技术支持
如果你在收听、字幕、词典、生词本或购买方面遇到问题，我们很乐意提供帮助。
常见问题
- 音频或字幕无法加载：请检查网络连接、重新打开节目，并确认 Parro 已更新至最新版本。
- 字幕或翻译有误：自动生成的字幕可能存在错误。请将节目名称、单集标题和有问题的句子发送给我们。
- 离线词典无法下载：请连接稳定的 Wi-Fi 后重试，并保持 Parro 打开直至下载完成。
- 订阅或付款问题：App Store 付款、订阅管理和退款均由 Apple 处理。